The Grace Hotel (“The Grace”)

At The Grace, part of the FHI Group, we care about your privacy. The privacy and security of your personal information is very important to us. We know that you are concerned about how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We do not share your personal information in ways not disclosed in our privacy statement or without your informed permission. We value your trust very highly, and we strive to protect the confidentiality and appropriate use of any personal information you provide to us.  We comply with all obligations under the Privacy Act 1988 and the associated Privacy Principles. 

What Information About You Do We Gather?
Information you provide helps us to know and serve you better, which is part of our mission to provide consistent quality service to our guests. The types of information we gather are:

  • Information You Give Us: We receive and store information you enter on our website or give us in any other way. You may choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as reserving a room or any other products we may offer, responding to your requests, customising your preferences and communicating with you.
  • Automatic Information: We receive and may evaluate certain types of information whenever you interact with us. For example, like many websites, we obtain certain types of information when your Web browser accesses or
  • E-mail Communications: We use e-mail addresses for promotional purposes but we will provide you with the option not to receive such mailings, both in each promotional mailing and on this website.
  • You will, however, receive an auto-generated e-mail confirmation when making a reservation on the Internet, and occasionally from our reservation sales agents for inquiries related to a booking you have made for any of our services and products.
  • Information from Other Sources: For reasons such as improving the personalisation of our services (for example, providing recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to your existing information.
  • Travel agents and booking websites: Travel agents, authorised persons who book accommodation for you and online booking sites, also supply us with your personal data so that we can provide you with the required services.

How we use your personal information
Your personal information may be used to:

  • identify you and to assist you to subscribe to our Website services more easily;
  • provide the services you require;
  • administer and manage those services, including charging, billing and collecting debts;
  • gain an understanding of your information and communication needs in order for us to provide you with better, more personalised services that are tailored to your needs;
  • inform you of ways the services provided to you could be improved;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • research and develop our services using third party services;
  • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;
  • inform you of matters about which we believe you may have an interest;
  • notify you of our service offerings from time to time; and
  • provide or potentially offer our services, provide information about our services, perform our administrative and marketing operations, comply with legislative and regulatory requirements, direct marketing by us or our related companies, conduct market research or customer satisfaction research and identify services that may be of interest to you.

We will not use your personal information for any purpose which is not related to services we provide or may offer to you or to the functionality of our Website. We will not use your personal information in a manner contrary to this policy.

What About Cookies?
Some websites store, as do and, information in a small text file, called a “cookie” on your hard disk.

If you use our Websites or any online facility we confirm that we may utilise tracking software and cookies. Cookies are pieces of information that a web site can transfer to an individual's computer hard drive for record keeping and allows websites to recognise a user’s device. A cookie will contain the name of the internet location (the domain) from which the cookie has come from and the lifetime of the cookie (a cookie will usually expire after a period of time). Cookies can make using our websites easier by storing information about your preferences on a particular website. This will enable you to take full advantage of the services we offer. The use of cookies is an industry standard and you'll find most major websites use them.

Two types of cookies may be used on our websites:

  • Session cookies which are temporary cookies that remain in the cookie file of your browser until you leave the site; and
  • Persistent cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Session cookies
We use session cookies to allow you to carry information across pages of our site and avoid having to re-enter information.

Persistent cookies
We may use persistent cookies:

  • from time to time to help us recognise you as a unique visitor when you return to our Websites and to monitor your use of our Websites;
  • to allow us to link you to any of our partners or affiliates should you come to our Websites through a paid advert or banner on a website of an affiliate or partner.
  • Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

Use of web beacons and other tracking software
Some of our web pages may contain web beacons which allow us to count users who have visited web pages. Web beacons collect only limited information including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides.  These beacons do not carry any personally identifiable information and are used to track the effectiveness of a particular marketing campaign.

Does The Grace share the Information It receives?
Information about our guests is important for us in order to provide you with maximum comfort and the legendary experience of staying in The Grace. We may therefore share information amongst the FHI Group but we will not sell or give away any information to third parties.

When we disclose your personal information
Your personal information is also collected to promote and market to you other services provided by third parties which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to release your details to third parties for marketing or promotional purposes (such as promotional email offers), via an opt-in mechanism. That is, we will send you such material only if you elect to receive it or if it is provided to you in response to your request. You may also notify us at any time that you do not wish to receive marketing or promotional material from third parties by calling us [612] 9272 6888 or by using the Contact Us page to send your request via email.

We will use and disclose information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes that are related or ancillary to the main reasons we collect it. For example, we may use your personal information for the purpose of providing you with information about other services offered by us. We may also be required, by law, to disclose personal information to law enforcement officers or other persons.

For the purposes set out above (under “How we use your personal information”) we may disclose your personal information to organisations outside the FHI Group. Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organisations to which we usually disclose information include:

  • your representatives (eg your authorised representatives or legal advisers);
  • Customer review websites
  • credit-reporting and fraud-checking agencies; our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law;
  • organisations involved in:
  • - a transfer/sale of all or part of our assets or business (including accounts and trade receivables);and
  • - managing our corporate risk and funding functions; and
  • our related companies.
  • from time to time we may also engage third party contractors to perform some of the services that are listed under the heading “How we use your personal information” above. In these circumstances we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. They must also comply with the Privacy Act 1988.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL), which encrypts information you input and which is certified by the Secure Server Certification Authority. We reveal only the last four digits of your credit card numbers when confirming a reservation. Of course, we transmit the entire credit card number to the appropriate credit card company for verification. 

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

What Information Can I Access? gives you access to your own profile, which you may access via login, i.e., with your e-mail address, and a self-defined password. You may, and we kindly request  you to do so, update that information, if required. Information about you that you may access are:

Your Name, Address and Contact Details and any other personal details we may have stored

Your Room Requests that you previously entered on the Internet; and


How long do we keep your personal information?
We retain your personal information only for the period necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by applicable law.

Direct Marketing – Third Parties
We never disclose personal information that we collect to a third party for the purpose of allowing them to direct market their products and services unless you have given us your permission to do so.

Direct Marketing – The Grace and FHI Group
By accepting our services, you expressly permit the FHI Group to use your personal information for our direct marketing purposes and the purposes expressly set out in this policy. You further consent to our use of your information to keep you informed of the launching of new products and services by email, fax, social media or letters and undertaking other marketing or service based activities. You may opt out of any of these direct marketing services at any time.

Cross Border
We may share your personal information with the FHI Group around the world. 

We may also use Software as a Service (Saas), Cloud, Cloud computing or other technologies from time to time and your information may be stored outside Australia. We will not transfer personal information to a recipient in a foreign country unless we have appropriate protections in place as required by the relevant privacy laws.

All copyright and other intellectual property rights in the form of text, images, sound, software and other materials on this site are owned by Federal Hotels International Sdn Bhd (“FHISB”) and The Grace  and affiliated Companies or are included with permission of the relevant owners. References to affiliates or associates shall include the FHI Group.

You are welcome to browse this site and to reproduce extracts from it, for your information and for non-commercial and personal purposes only. The material on this site may not be modified or incorporated in any other work, publication or site without the prior written agreement of FHISB and The Grace.

All trademarks displayed on this site are owned by FHISB and The Grace.

The information and material contained in this site are for general references only. FHISB and The Grace disclaim any warranty or representation of any kind, express or implied, as to any matter whatsoever relating to this site or any Linked Site. To the fullest extent allowed by law, FHISB and The Grace shall accept no responsibility or liability in respect of any loss or damages howsoever arising herein. 

Use of or visit to this site does not constitute an offer of goods and services by FHISB and The Grace. Goods and services may only be available in certain countries and any offer to purchase goods or to retain services from FHISB and The Grace are subject to acceptance by FHISB and The Grace and in accordance with specific terms and conditions on which they are offered.

Social Media
We may collect certain information from your social media account consistent with your  social media settings, when you take part in any social media activities sponsored by the FHI Group. You may also be subject to the privacy policies of these social media sites and the FHI Group shall not be responsible for your activities on these social media sites.  

Linked Sites
There may be third party websites linked to the FHI Group’s websites. We will not be responsible for any information contained on such websites and any activities conducted on such websites shall be at your own risk and will be subject to the privacy policies of the websites concerned.

Communications Policy
Other than personal information, FHISB and The Grace shall be free to reproduce, use, disclose and distribute your communications to us onto third parties and to use any ideas, concepts, know-how or techniques contained in those communications for any purpose whatsoever. Communications include but are not limited to feedbacks, questions, comments, suggestions and the likes.

What Can I Do If I Have any Questions or Concerns?
Your personal data will be managed by our dedicated Data Protection Officer who will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. You have the right to access such data and to require a correction to any data, which is incorrect. Our Data Protection Officer can be contacted at

If you are not satisfied with our response you may contact, enquire of and if appropriate complain to, the Australian Information Commissioner.


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Contact Us


The Federal Kuala Lumpur
+603 2148 9166

Hotel Capitol Kuala Lumpur
+603 2143 7000

The Grace Sydney
+612 9272 6888